Unable to access iTunes store on computer

TA24260 I can't connect to the ITunes store nor sync or back up my Iphone. I operate on windows WP 3

  • Close your iTunes,

    Go to command Prompt -

     (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


    In the "Command Prompt" screen, type in

     netsh winsock reset

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.


    Now launch your iTunes and see if it is working now.


    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:


    Apple software on Windows: May see performance issues and blank iTunes Store


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